Returns Policy

To return an item it must be in 'as-received' condition (i.e. unworn) with the original box (i.e. also unmarked & undamaged) and swing tags, labels etc. and MUST contain the original packing slip, within 28 business days (mon-fri) of it being delivered. On receipt we will refund your account. You will need to arrange and pay for the returns method of your choice for correctly supplied, unwanted items. UK customers please see details below for £3.99 returns service. If you require an alternative product you will need to place a new order as your original will be refunded upon return. i.e. we do not operate an exchange service.

How to Return for UK Customers at a cost of £3.99

We understand the cost of returns can be quite high and therefore we do offer a returns service at a cost of £3.99 per pair from a UK Mainland address only. To take advantage of this service simply send us an email requesting a returns label including information of your order number. We will then email you a pre paid returns label which you will need to print and attach to your parcel. Take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt as this enables us to trace your return. You must retain this until the item is refunded to your account. Once your return has arrived with us your account will be refunded minus the £3.99 return postage charge, returns are normally refunded within 24 hours of reciept.

PLEASE NOTE: If you have purchased from our eBay sister shop you will need to contact the team via eBay for a returns label, as the process if slightly different.

How to Return for overseas customers

You will need to arrange and pay for the returns method of your choice for correctly supplied, unwanted items, sorry we do not operate a returns service for international customers.

Items with a possible manufacturing defect:

If your order is being returned with a possible manufacturing fault and you are in the UK, please email us with all details, and where possible photo's of the defect and request a returns label. We will then email you a pre-paid returns label which you will need to print and attach to your parcel. Then take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt as this enables us to trace your return. You must retain this until the item has been refunded to your account (i.e. we do not exchange any items, you will need to place a new order). We retain the right to charge for return postage where defects are not due to a manufacturing fault.

If your order is being returned with a possible manufacturing fault and you are outside of the UK, please contact us with all details and photo's of the possible defect and we will contact you on how to return your item/s.

Non received items:

We ship all our items using a tracked and signed for service which is very secure and reliable.

In the rare event your parcel is not received but the tracking details confirm that the parcel has been delievred and signed for at the address on the order and you state you have not received the item. We have no option but to open a claim with the courier, this will take 45 business days (approximately 2 months) for the courier to settle the claim one way or the other. They will not allow us to chase the claim until this period has passed. If your parcel is not received and the tracking details do not confirm that the item has been delivered correctly or at all, we will replace or refund your order within 10 days of being notified. We Regret we cannot refund / replace orders in the event that the tracking shows that the goods have been signed for at the correct address until the courier accepts our claim to the contrary. We apologise for any inconvenience that this may cause.

 

PLEASE NOTE: If you have purchased from our eBay sister shop you will need to contact the team via eBay for a returns label, as the process if slightly different.

All goods must be returned to;
Giles UK Ltd.
Unit 9A
Meadows Works
Trowbridge
Wiltshire
United Kingdom
BA14 8BR

All good must be returned to the address above.
Returns will not be accepted instore.

This does not affect your statutory rights.

'Face to face' purchases at our high street stores are not subject to the distance selling regulations as above.